Returns & Exchanges

At Nine West, we want you to be completely satisfied with your purchase. If you are not happy with your order, we accept returns of unworn, unwashed merchandise within 30 days of the original delivery date.

1

Initiate Your Return

Visit our online returns portal and enter your order number and zip code to select the items you wish to send back.

2

Prepare Your Package

Place the items in their original packaging, including all tags and shoe boxes, to ensure the product remains protected during transit.

3

Attach Shipping Label

Print the prepaid shipping label provided via the portal and securely affix it to the outside of your return parcel.

4

Drop Off and Refund

Drop your package at any authorized carrier location; once received and inspected at our warehouse, your refund will be processed to your original payment method.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing