Frequently Asked Questions
Everything you need to know about your Nine West experience.
What is the standard shipping timeframe?
Standard shipping typically takes 3 to 7 business days within the continental United States. Expedited and overnight shipping options are available at checkout for faster delivery.
What is your return policy for footwear and accessories?
We accept returns of unworn, unwashed merchandise in original packaging within 30 days of purchase. Please note that items marked as Final Sale cannot be returned or exchanged.
How do I determine my correct shoe size?
Nine West shoes generally run true to size. We recommend consulting our comprehensive Size Guide, which includes measurement conversions for US, EU, and UK sizing to ensure the perfect fit.
Can I track my order once it has shipped?
Yes. Once your order departs our warehouse, you will receive a shipping confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery status.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover. We also offer digital payment options such as PayPal, Apple Pay, and interest-free installment plans through Afterpay.
How should I care for my leather Nine West products?
To maintain the quality of your leather shoes and handbags, avoid prolonged exposure to direct sunlight and moisture. Clean with a soft, dry cloth and use a specialized leather conditioner as needed.